Bath County’s law enforcement and emergency service first
responders are called to duty by the Bath County 911 ECC (Emergency
Communications Center) based in Warm Springs. Operated and managed by
the Bath County Sheriff’s Office, the ECC is located in an older
building at the Courthouse complex that was renovated for that purpose
in 2008. In addition to answering 911 lines and dispatching first
responders and law enforcement, the on-staff communications officers
monitor various feeds from local, state and federal resources to
maintain situational awareness and to inform officials of potentially
dangerous events.
The enhanced 911 system is an on-site solution supplied by
InterACT and Emergency Call Works. E911 calls from landline based telephones are
automatically located on the GIS (geographical information system) map.
GPS enabled cellular telephones allows the communications officer to
locate a 911 caller by GPS coordinates. This data allows the officer to
quickly determine the most appropriate agency or closest officer to
help the caller.
The E911 office is staffed by eight full time certified
communications officers under the direction of Sergeant Teresa Phillips,
Emergency Communications Supervisor/ VCIN Coordinator.